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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Aaron Jarvis

September 19, 2024

1  out of  5
rating by Aaron Jarvis
"Absolutely dreadful. We moved from the Midwest and Johnson and his team a) took my name off the policy i share with my partner; b) switched automatic 6mo payments to manual monthly without notice, making me out of policy when i really needed it; c) refused to put my name on the renter's insurance. All of these we had to fight for weeks or months for to get fixed. Johnson and his team repeatedly say they don't offer or don't know how to do things, and i have to keep calling corporate (who do know how to do things, and they fix things immediately.) Corporate's pretty concerned with Johnson's underperformance and how they're constantly sending reminders on how to do his job. DO NOT USE THIS AGENT IF YOU CHOOSE TO STAY WITH STATE FARM."
We responded:
""Thank you for taking the time to share your experience, Aaron. We sincerely apologize for the frustrations and challenges you've faced. This is not the level of service we aim to provide, and we understand how upsetting this must have been for you. Your concerns are very important to us, and we’re committed to resolving them. We would appreciate the opportunity to discuss your situation further and make things right. Please contact our office directly so we can work together on a resolution. Thank you for your feedback, and we’re here to help in any way we can. – Reggie""
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Mark Perry

August 28, 2024

5  out of  5
rating by Mark Perry
"Hi Reggie, Thanks so much for the great seats at the Rainiers game on Tuesday. My grandson and I had a fun time together. Weather was perfect, the game was exciting in the final 5 innings. Both teams were playing home run derby for the first four. ALL fly balls and no runs. I think the coaches decided to call that off before the fans left. The Rainiers got down to well placed hitting and excellent infield work and won handily. We left happy under the light of the Super Blue Moon. A memorable occasion for both of us. Thanks again, Mark"
We responded:
""Mark, thank you so much for sharing your experience! I'm thrilled to hear that you and your grandson had such a fun time. It’s wonderful to know that the seats worked out well and that you both left with happy memories. Thanks again for your kind words, and I’m so pleased we could be a part of such a memorable occasion! - Reggie""
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leigh browning

July 17, 2024

5  out of  5
rating by leigh browning
"Thank you for the excellent service Sarah!"
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Katherine Rupert

April 24, 2024

5  out of  5
rating by Katherine Rupert
"I had a really bad experience settling a claim with State Farm and while I have separated from SF and don’t think I will go back, Reggie went out of his way and came to my place of employment to help resolve my settlement issue. While it is still unresolved, I appreciate this effort greatly. He almost makes me want to go back ;)"
We responded:
"Hi Katherine, thanks for the review & thanks for your patience with the claims department. Hopefully, everything will work out & this claim can be closed. I was trying to make a difficult situation better...again thanks for the review! "
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Jay Yen

December 11, 2023

5  out of  5
rating by Jay Yen
"I recently switched to State Farm, and it has been a profound and life-changing experience for my budget and understanding of insurance. Thanks to their competitive rates and comprehensive coverage, I saved a substantial amount of money compared to my previous insurance provider. What makes this transition truly remarkable is the exceptional service provided by Reggie Johnson at State Farm. Reggie went above and beyond, demonstrating remarkable patience and dedication to ensure I understood the policy details. He took the time to educate me, transforming a once daunting concept into something I can confidently navigate. This experience goes beyond a simple insurance switch; it's about having a guide like Reggie, who is genuinely making a difference in this world and in people's lives. It's rare to find someone who not only cares about your coverage but also strives to empower you with knowledge. Reggie made sure I am not just taken care of but that I understand the process and reasoning behind every decision, making the entire experience that much more meaningful. Because of Reggie's guidance, I not only saved money but gained the confidence to challenge other insurance companies based on the knowledge he imparted. The transition was smooth, and I now feel confident that I have the coverage I need at a price that fits my budget. I highly recommend State Farm, and I'm immensely grateful to Reggie Johnson for his exceptional service, dedication to making a positive impact, and ensuring I feel secure and informed."
We responded:
"Jay thank you for taking the time to leave such a well thought out review. I am blown away by how much our interactions have meant to you. You have given me the confidence & desire to talk to even more people & try to help them understand the insurance world. I have enjoyed all of our conversations about insurance in general and your situation in particular. You asked great questions & had a genuine interest in protecting your home/autos against insurable losses. So glad we finally got it all together and made it happen! Thanks again for the review! Reggie Johnson Insurance Agency, INC"
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John Fryer

November 29, 2023

5  out of  5
rating by John Fryer
"Dina is amazing to work with with my insurance needs!"
We responded:
"John, glad your experience with Dina was amazing! Thanks for the review & please let me know if you need any other coverage. Reggie Johnson Insurance agency!"
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tanisha Lopez-Chhouy

November 29, 2023

5  out of  5
rating by tanisha Lopez-Chhouy
"Thankful for the helpful beings in this office that assist me with all my needs !!"
We responded:
"Hi Tanisha, you are very welcome...thanks for the review and for supporting Reggie Johnson Insurance Agency!"
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Justine Aldrich

November 15, 2023

5  out of  5
rating by Justine Aldrich
"This place goes above and beyond for their clients! 100% recommend working with Dina. She is an amazing and helpful lady with wonderful communication skills and customer service!"
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RoseMarie Chalmers

October 13, 2023

5  out of  5
rating by RoseMarie Chalmers
"Dina was so great and very responsive, because of her I am now saving quite a difference on all my policies."
We responded:
"Hi RoseMarie, thanks for the review! I am happy that you had a good experience with Dina & my office! Reggie Johnson Insurance Agency INC"
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Rowell V (F)

September 2, 2023

1  out of  5
rating by Rowell V (F)
"Very unprofessional people. They are very defensive. As soon as they make a mistake, there is no accountability. They made a mistake with our renters policy, we couldn't be anymore clear... if you like farmers,save yourself a headache and go to another branch."
We responded:
"Hi Roswell, I am really sorry you didn't have a better experience with my office. We will try to improve so we can continue to serve our new & existing customers at a higher level. Reggie Johnson Insurance Agency INC"
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Heidi F

September 2, 2023

1  out of  5
rating by Heidi F
"This was my experience from January 2022-March 2023. I had asked Reggie to transfer my renter’s insurance to a new apartment on a certain date in March. He cancelled it right away in January and he told me he’d start a new policy for the new apartment. I had no idea he cancelled it it in January until my apartment gave us an eviction notice that my renters insurance is inactive. I was so confused and scared. So my cousin got a new policy to cover the old apartment as we still needed it. However, Reggie failed to communicate that he even cancelled it. I told him and he still put my new policy for my old apartment. We were paying two policies for one apartment. Reggie is unprofessional and defensive. He does not take accountability and does not apologize. He does not communicate effectively telling me he told me when I never received any notice. Do not get insurance here unless you want a headache."
We responded:
"hi Heidi, sorry this experience wasn't better for you. We will work to improve for future customers. Reggie Johnson Insurance Agency INC"
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SOPLAN THEANG

August 19, 2023

5  out of  5
rating by SOPLAN THEANG
"Dina is so amazing. Very helpful and knowledgeable. She is kind, caring and her customer service is outstanding! Thank you, Dina and Reggie Johnson Team."
We responded:
"Hi Soplan thanks for the review & yes Dina is a great ambassador to my business!! "
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Adam Bassett

July 19, 2023

5  out of  5
rating by Adam Bassett
"Shena is great! Super skilled and gave me outstanding service."
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Kiki Harris

July 12, 2023

5  out of  5
rating by Kiki Harris
"Shena was AMAZING! She went ABOVE and BEYOND for my family. She even got my college-bound kiddo set-up with a policy for dorm life. I cannot recommend this team enough. A million times THANK YOU!"
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Run Ren

June 22, 2023

5  out of  5
rating by Run Ren
"I've been with Reggie for 8 yrs! Nd they have always been such a pleasure to interact with! Great customer service nd always so helpful with my questions nd concerns! 100% recommend coming to this office!"
We responded:
"Thanks Run... We try to help people navigate auto insurance every day so we welcome the interaction with customers! Glad we are doing you good! "
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r olivas

June 21, 2023

5  out of  5
rating by r olivas
"Professional, courteous and efficient! I know my property and vehicles insurance needs are handled with care."
We responded:
"Thank you r olivas sounds like my team is doing you good! "
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Will Richardson

June 15, 2023

5  out of  5
rating by Will Richardson
"Customer service was very friendly and helpful. Sarah helped me switch over to this branch from another state and so far has been very good at communicating and helping me with what I need."
We responded:
"hey Will great to hear you are having a good experience with Sarah. I love that she is helpful in all areas of insurance!"
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My Kala

June 14, 2023

5  out of  5
rating by My Kala
"I have had a great experience with State Farm and specifically was pleased with Sarah! She answered all questions I had, was very clear and concise, friendly and informative. I am very pleased with my experience and encourage anyone to give it a try. Ask for Sarah. She knows what she’s doing and does it efficiently!"
We responded:
"My Kala thanks for the wonderful review!"
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Tiani Shirley

June 14, 2023

5  out of  5
rating by Tiani Shirley
"SARAH is an amazing agent. The knowledge and patience she has makes her such a pleasure to work with. Very helpful and has great customer service. I recommend her to anyone out there looking to get insurance!"
We responded:
"thanks for the great review Tiani!! Sarah is great at what she does!"
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Spilt Tea

June 14, 2023

5  out of  5
rating by Spilt Tea
"Excellent service. Agent by the name of Sarah really helped me save money and get great coverage for my new car."
We responded:
"Hi so happy that Sarah did a excellent job for you & helped save some money on your auto insurance. Reggie Johnson Insurance Agency, INC"
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Shay Brooks

June 13, 2023

5  out of  5
rating by Shay Brooks
"Shena always finds the time to help me out and always finds a way to get the job done. Thank you so much for all the help whenever i need it"
We responded:
"HI Shay...thanks for the review! Glad to hear Shena is doing a good job for you! Auto/Homeowners insurance is what she is really good at. "
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Crystal Fox

June 7, 2023

5  out of  5
rating by Crystal Fox
"Sarah is so amazing! Super friendly and knowledgeable. She has all the answers I needed and her customer service is outstanding! 10/10 would recommend!"
We responded:
"Hi Crystal thanks for the review & kind words about Sarah. We do all kinds of insurance & financial services so reach out to Sarah if you need anything or have questions!"
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Tevin Rawls

May 31, 2023

5  out of  5
rating by Tevin Rawls
"Dina made it a pleasant phone call while I was enquiring about state farm. She was informative and kind."
We responded:
"Hi Tevin, glad to hear the experience with Dina was positive & she was able to answer your questions. Thanks for the review!"
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Kaylen R

May 10, 2023

5  out of  5
rating by Kaylen R
"My sister and I had a wonderful interaction with Shay, we look forward to getting a quote soon- shay is so pleasant and kind"
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Trevor McQueen

May 10, 2023

5  out of  5
rating by Trevor McQueen
"Dina was a pleasure to work with, looking forward to working with her again in the future 👌🏽"
We responded:
"Thanks for the great review Trevor! Dina knows insurance so you got the right person to work with!"